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- Receives calls and emails from customers with functional issues with conveyor systems, software, voice/light pick systems, and automated systems
- Provides remote and on-site troubleshooting including resolution of software and hardware issues
- Enlists help of other technical experts
- Communicates status and resolution of issues
- Updates and maintains CRM records
- Shares 24/7 on-call duties within the department
- Works on projects as assigned
- Contributes to and updates Knowledgebase
Job duties include but are not limited to:
- Leads the daily work of the team, including scheduling staff, planning and assigning work, implementing policies and procedures, and ensuring efficient work flow
- Direct employees in meeting quality and on-time delivery requirements, address production challenges, and communicate issues to relevant managers
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- Leads and manages the Aftermarket Sales & Inside Sales team, including but not limited to setting department budget, assigning projects to team members, conducting performance reviews, setting department goals, training, mentoring, and coaching department members, and managing direct reports
- Develops sales targets and a business plan to achieve them
- Provides strategic leadership to team activities; monitors and reports on performance and metrics
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- Troubleshoots first level issues onsite and
- Performs Allen Bradley (AB) PLC control-level issue diagnosis using...
- Troubleshoots first level issues onsite and
- Design complex control systems for material handling applications
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- Includes Electrical and Power systems design utilizing AutoCAD
- Includes Programming utilizing PLC’s and other control components
- Understand the scope of the project and schedule resources accordingly based on engineering experience
- Manages a team of engineers, including recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Manages controls team, ensuring successful completion of all...
- Works with the industrial engineering team, design analysis group, Sales, and customers to define system requirements and specifications
- Designs large, sometimes complex static, semi-automated, and automated material handling systems; specifies auxiliary equipment and systems
- Works with clients to specify peripheral equipment such as...
- Designs and develops software applications
- Performs coding, debugging, testing and troubleshooting throughout the application development process
- Typically reports to a manager
- May direct the work of other software engineers.
- Contributes to moderately complex aspects of a project or product.
- Work is generally independent and collaborative in nature.
- Some travel is expected, up to 15%
- Based on customer specifications and scope documentation, designs system layouts, schematics, and control devices, usually for small projects and retrofits; supports design of projects of all sizes
- Performs diverse, specialized and complex work involving significant accountability and decision-making
- Creates control sequence of operation...
- Based on customer specifications and scope documentation, designs system layouts, schematics, and control devices, usually for large projects or multiple small projects
- Performs diverse, specialized, and complex work involving significant accountability and decision-making
- Leads large projects by defining and issuing work to assigned team members or runs multiple small projects with minimal direction
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Concept, design, develop and engineer products that add value and are a solution to customers and market needs
- Performs Allen Bradley (AB) PLC control-level issue diagnosis using ladder logic and PanelView HMI
- Follows change management process and develop ad-hoc PLC ladder code change using Rockwell RSLogix family IDE’s (RSLogix5000 preferred)
- Utilizing proper equipment, troubleshoots electrical malfunctions from 24VDC to 480VAC
- Performs incident follow-up, root cause analysis, and documentation
- Documents control system and equipment configuration changes
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